We all like to have our grass cut and the lawns looking nice - all year round. This is especially true of owners of Robotic Lawnmowers.
So it is disappointing to have unschedualed downtime, either due to breakdown, repair or service - often coupled with a large bill, especially if the machine is out of warranty.
Which is why we have introduced Robot Service Plans. Available for machines both In- and Out-of Warranty, simply pay a small amount each month that will cover the cost of a Yearly Service, transport costs and give a discount on Spare Parts.
Take a look at the plans below and you will see they are great value.
Robot Service Plans
In-Warranty Robot Service Plan
Mature Robot Service Plan
Available for
Robots still under warranty
(Following a full Service)
Robot out of Warranty
(Following a full service)
Full Winter Strip-down, Service and Basic Clean
Yes
Check and Test Charging Circuits
Yes
Update Software, if available
Yes
30-minute Field Test
Yes
Priority In-Season Repair Service
Yes
Discount on Spare Parts
-10% Discount
Discount on Accessories
-10% Discount
Labour For Additional Replacement Parts Fitted (during Service)
Yes
Diagnostic Time For A Faulty Or Non-Functioning Robot
Yes
Steam Clean Chassis / Deck
Yes
Yes
Repairs To Water Damaged Robots
No
Collection / Deliver By DPD
Yes. Comprising of Two Events:
One return Trip for a Winter Service, and
One return Trip for a Non-Warranty Repair
Yes Two (One return Trip for Winter Service + One return Trip for Break-Down Repair
After-Service Breakdown Cover
Yes: Covered by your remaining warranty
Partial: 4 Weeks or 80 mowing hours, whichever comes first
Transport Damage Cover
No - We take no responsibility for Damage. Customer must pack securely.
Please read description in service plan menu for the features of your chosen service plan.
1. Reporting Issue Issues should be reported by emailing robotworkshop@mowermagic.co.uk We will only accept the issue as being reported when we receive an email which includes information regarding the issue. Telephone calls are for support and are not for logging faults you must do this in writing via email. Issues that result in your robot not being able to carry out its designed functions, should be reported as soon as possible, were there has been a significant period from when the robot ceased to operate and you reporting the issue, we will not be responsible for any grass cutting required to make your lawn suitable for use of your robot mowers return.
2. Customer Obligations Customers should carryout regular general maintenance of equipment as laid out in manufactures instructions, ensure that the lawn is free from items that may cause damage to the robot mower, and take any necessary steps to prevent damage or misuse. We reserve the right to terminate this contract if your obligations are not upheld.
3. Breakdown Following Service Cover We will provide the necessary shipping & labour time require to resolve malfunction issues with your robot mower immediately after completion of annual service for a limited period, Advanced Mature Plan: 4 weeks or 80 mowing hours whichever comes first.
Exclusions: This cover does not include any Parts required to repair a robot (unless under manufacturer's warranty) or covered Robots for damage in transit or failures due to misuse.
Battery related breakdowns and motors with over 4000 hours of operation are also excluded from breakdown cover. However, we will offer a discounted parts & free fitting of these parts should they fail directly after a service in the above time scales.
Base Stations and Power supplies are also excluded from all service plans. Perimeter wire and installation related faults are excluded from service plan cover.
4. Payment For monthly subscriptions you must have paid for a full 12 months before qualifying for the yearly overhaul of your robot mower. If you break the contract by non-payment before reaching the full 12-month period, your robot will not receive this service until remaining balance is paid including any additional admin fees. Before entering the service plan your robot is required to have received a full annual service within 7 days of the contract start date.
5. Damage & Misuse Product faults or malfunctions caused by the following examples will not be covered under this service plan or any other manufacturers warranty or guarantee: misuse, negligence, tampering, alteration or modification, pressure or hose washing, water ingress. Repairs required in these cases will be quoted and charged at the standard rate.
6. Force Majeure Mower Magic Ltd will not be liable or responsible for any failure to perform service & Repair related duties, or delay in performance of, any of its obligations under these Terms relating to events outside its reasonable control such as acts of God, fire, flood, severe weather, pandemics, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving its employees), shipping delays or acts of local or central government or of any other competent authorities, as well as other force majeure events pursuant to applicable UK law.
7. Liability Mower Magic Ltd liability under these terms is limited to the price paid by the customer to Mower Magic Ltd and solely for the related service plan purchased.
8. Consumer Rights and cancellation. Nothing in these Terms shall in any way exclude statutory rights a consumer may have. Consumer protection law may give the Customer the right to withdraw from the acceptance of these Terms during the cooling off period of fourteen (14) days from acceptance. To exercise the right of withdrawal, the Customer shall inform Mower Magic Ltd of its decision to withdraw by notifying Mower Magic Ltd in writing by email no later than the 14th day after the contract started, At this point no money will have been taken and the Direct Debit will be cancelled before anything is collected.
Cancellation After 14 days: You can cancel your service plan at any time by informing Mower Magic Ltd in writing by email, however no refund of any monies paid will be given for a midterm cancellation and no features of the service plan can be claimed. (Do not Cancel an existing Direct Debit instruction before informing Mower Magic Ltd and receiving an acknowledgment as charges may apply).
Should the discontinuation of spare parts by the manufacturer of your robot prevent us from servicing or performing essential repairs to your product, the full value of the payments already made under that year's service plan maybe used as credit value against the purchase of a new replacement Robotic mower and the service plan will be cancelled. A new service plan can be started for the replacement robot if requited.
Payments we accept:
Secure Shopping with Mower Magic Ltd
NOTB2BMagic Distribution,
Mower Magic Ltd, Magic House, Station Road, North Hykeham, Lincoln, United Kingdom. LN6 9AL. Tel: 01522 690005
Mower Magic Ltd is authorised and regulated by the Financial Conduct Authority, register number 718739 and act as a credit broker and not a lender. Finance is provided through the Omni platform by a number of lenders. You will be offered the best rate available based on your credit history and the lenders' credit decision policies.
